Vendaxa Labs

Refund Policy

RETURN & REFUND POLICY

Last updated: [DATE]

This Return & Refund Policy explains the terms under which Vendaxa Labs (“we,” “us,” or “our”) accepts returns and issues refunds for orders placed on vendaxalabs.com.

  1. NATURE OF OUR PRODUCTS

Because our products are research compounds intended solely for laboratory use, and due to product integrity, safety, and regulatory considerations, we are unable to accept returns of products once they have been opened, used, or had their tamper-evident seal broken.

  1. ELIGIBILITY FOR RETURNS

We accept returns only under the following circumstances:

  • The product arrived damaged or defective
  • You received the wrong product or incorrect quantity
  • The product arrived with a broken tamper-evident seal or compromised packaging upon delivery

To be eligible, you must contact us within 7 days of receiving your order. Requests submitted after this window will not be accepted.

  1. HOW TO REQUEST A RETURN

To initiate a return, email info@vendaxalabs.com with:

  • Your order number
  • A description of the issue
  • Photos of the product, label, and packaging (including the batch/serial number)

Our team will review your request and respond within 1–2 business days with next steps.

  1. NON-RETURNABLE ITEMS

The following are not eligible for return or refund:

  • Products that have been opened, reconstituted, or used
  • Products without their original packaging, label, or tamper seal intact
  • Products purchased on final sale or clearance
  • Any product where the reported issue is not verifiable as a manufacturing or shipping defect
  1. REFUNDS

Once a return is approved and the product is received and inspected (where applicable), we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

  1. REPLACEMENTS

For orders confirmed to be damaged, defective, or incorrect, we may offer a free replacement in place of a refund, at our discretion and based on product availability.

  1. RETURN SHIPPING

If a return is approved, we will provide instructions on how to send the product back, if applicable. For confirmed shipping errors or defects on our part, we will cover return shipping costs. In all other approved cases, return shipping is the responsibility of the customer.

  1. CANCELLATIONS

Orders may be canceled for a full refund only if they have not yet been processed or shipped. Once an order has shipped, it cannot be canceled and must instead follow the return process outlined above, if eligible.

  1. CHARGEBACKS

We encourage customers to contact us directly to resolve any order issue before filing a chargeback with their bank or card issuer. Unwarranted chargebacks may result in suspension of your account.

  1. CONTACT US

For any questions about returns or refunds, contact us at:

Vendaxa Labs
Email: info@vendaxalabs.com
Phone: +1 (800) 123-4567
Address: Research Facility, Orlando, FL, USA

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